Privacy Policy
This policy outlines our obligations to you regarding how we manage your Personal Information.
Kunzea Tasmania has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include: names, postal addresses, email addresses, phone numbers, order details, and feedback that you've provided.
This Personal Information is gathered in ways such as through email communication, when you leave us a phone message, on our website kunzeatas.com.au via the contact page or by placing an order, surveys and feedback, or from other publicly available sources or authorised third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, for example returning your phone call, responding to an query on the website, or to ship your product order. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in situations where you would reasonably expect such use or disclosure. You may unsubscribe from any mailing lists at any time by contacting us in writing or unsubscribing via the communication received.
When we collect Personal Information we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information (such as health information) will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a way that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was gathered, we will take steps to destroy or permanently de-identify your Personal Information. For example after we've noted your phone message, the message will be deleted and any written information will be destroyed once your call has been returned.
Personal information such as your order history is stored in our secure encrypted website. Our secure Australia Post account stores your information for the delivery of future orders.
We do not store or have access to payment information such as your credit card number.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Kunzea Tasmania will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Policy Updates
This Policy may change from time to time as we deem necessary, and will always be available on our website.
Privacy Policy Complaints and Inquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Email: info@kunzeatas.com.au
Phone: (03) 6343 2846
This policy outlines our obligations to you regarding how we manage your Personal Information.
Kunzea Tasmania has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include: names, postal addresses, email addresses, phone numbers, order details, and feedback that you've provided.
This Personal Information is gathered in ways such as through email communication, when you leave us a phone message, on our website kunzeatas.com.au via the contact page or by placing an order, surveys and feedback, or from other publicly available sources or authorised third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, for example returning your phone call, responding to an query on the website, or to ship your product order. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in situations where you would reasonably expect such use or disclosure. You may unsubscribe from any mailing lists at any time by contacting us in writing or unsubscribing via the communication received.
When we collect Personal Information we will, where appropriate and possible, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information (such as health information) will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a way that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was gathered, we will take steps to destroy or permanently de-identify your Personal Information. For example after we've noted your phone message, the message will be deleted and any written information will be destroyed once your call has been returned.
Personal information such as your order history is stored in our secure encrypted website. Our secure Australia Post account stores your information for the delivery of future orders.
We do not store or have access to payment information such as your credit card number.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Kunzea Tasmania will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Policy Updates
This Policy may change from time to time as we deem necessary, and will always be available on our website.
Privacy Policy Complaints and Inquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Email: info@kunzeatas.com.au
Phone: (03) 6343 2846
